Sinoclima Helps Customer to Solve Problems
One of our customers sent these videos today, saying his unit starts and off, he is very concerned the unit may have problems.
His unit is Thermo King T1000M, he bought it about 10 years ago from a local distributor, but they do not provide after-sale service any longer since very long time.
He really needs help and he come to us, that is a wise choice!
Even thoug he did not buy from us, we have professional technician can give him support.
Here is our detailed analysis,
"The unit is currently operating in start-stop mode with a setpoint of 1°C. It shuts down when the internal temperature drops to 1°C—this is normal. Subsequently, the internal temperature began to rise—likely due to the door being opened—and temperature rises quite rapidly. The unit restarts once the temperature reaches 7°C; this indicates that the temperature differential is setting to 6°C, which is also normal. There are no issues with this machine. If you have other requirements—for instance, the start-up differential could be adjusted to 3°C to prevent such a large temperature difference. "
Then we hold a video call with customer and guide him step by step. Finally, we successfully resolve the issue, client was extremely satisfied, he said “Sinoclima is really a lifesaver!”
Why Choose Sinoclima - Reliability and Reputation:
We focus on honest business. If we tell customer it's genuine and origin, it is. If it's not, we also tell customer and let customer make his own decision.
Comprehensive After-Sales Support: Sinoclima’s truck refrigeration unit, we are committed to providing comprehensive after-sales support, including maintenance and technical assistance.
We believe customers always come first, and we give full support to our customers.
For more information, please contact us:sinoclima
